Returns & Exchange Policy

The Beauty Tailor Inc. 

Due to the customized nature of our products, we DO NOT accept returns or exchanges of any kind, unless your order is defective or incorrect.

Damaged & Incorrect Products

If the purchased product is defective or incorrect, please reach out to us within 48 hours of the purchase date. In order for your refund/exchange request to be processed, you must submit photographic evidence of the defective or incorrect item[s] to info@beautytailornyc.com or personally return the item to our store. All defective item claims are subject to our inspection and approval, to prevent intentional and malicious damage being caused by customers for the purpose of prompting a refund. Incorrect item claims are based on incorrect personalization as per your order or a completely different lipstick/lip gloss shade being created to that which was ordered or made. We DO NOT refund or exchange for slight color variations caused by differences in light settings. 

Refund Options

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

Processing Refunds

Once the refund request is approved, you will be notified via email and your refund will be processed. Please note, it may take up to 10 business days for the credit to appear in your account.